FREQUENTLY ASKED QUESTIONS

1)   Do I need to "join" your site?

      No. You can view the free picks, scores, odds, injuries, weather and the handicappers pages for free. No registration required. No credit card necessary.

2)   How do I purchase picks?

      When you click on "Buy Now" anywhere on the site for your first purchase, you will create a user account and pick out your own User Name and Password that only you have access to.

3)   What will appear on my credit card?

      The purchase will be recorded as the name of this website.

4)   Can I contact the handicappers directly?

      No. The handicappers do not receive mail or send out personal responses to customers.

5)   Am I purchasing the handicapper's "best" picks?

      Yes. In fact, you are purchasing their ONLY picks. No one at this site operates a "phone room" or offers a second tier of picks. What you see is what you get and what you get is everything they've got on a particular day.

6)   What methods of payment do you accept?

      Visa, Mastercard, American Express and Pay Pal.

7)   Is my transaction safe?

   Yes, you are purchasing from a secure site where all information is encrypted and protected.

8)   Do you take Western Union, money orders or checks for payment?

      No.

9)   What time do the handicappers update their pages/selections?

   Generally by 2:00 P.M. Eastern on weekdays and by 9:00 A.M. Eastern on weekends.

10)   If I purchase a 7, 30, 60, or 100 day discount package from a handicapper, do I get all of their plays or do I have to pay more for the "big plays?"

   You will receive EVERY play the handicapper releases for the time period you purchased with no exceptions. And when you purchase a multi-day package, you get the plays for consecutive days. You cannot "pause" or "interupt" the package duration. 

12)   Why are the releases of the "High Roller Handicappers" not included in the purchase of the All-Access Pass?

    The High Roller analysts release their plays at other affiliated websites (at the same price advertised here) and are not exclusive to this site like the Pick Nation handicappers are. In addition, their prices are higher than those of the Pick Nation handicappers and thus cannot be included in the economical purchase price of the All-Access Pass. 

13)   Do the handicappers releases plays on every sport and every game everyday?

   No. The key to winning with some consistentcy is quality, not quantity. Thus the handicappers release plays on games that they feel the best about on a given day.

14)   Can I purchase one specific sport from a specific handicapper?

   No, you cannot.

15)   Once I purchase plays, how do I get them? Are they emailed to me? Do I get them over the phone?

   To retrieve your plays, you simply need to login and click on the "View Selections" link. We do not email the plays and you cannot get them over the phone.

16)   I purchased plays earlier today and was able to view them at the time, but now they aren't there. What happened? Why can't I see them?

   The plays come off the site so that customers cannot purchase them after the key games have started. However, you can continue to see the picks you purchased in your "View Selections" page until 10:00 P.M. Eastern.

17)   Do you sell or trade any of my personal information?

   No. For complete details of our Privacy and Email Policies, please click on the "Disclaimers" tab in the left column.

18)   Do the handicappers get a "kickback" of any sort from Sportsbooks whose lines are displayed at the site?

   Absolutely Not. We have no relationship with any Sportsbook other than the display of their odds through a syndicated feed. 

19)  Can I change my User Name or Password?

   You can change your password at any time. However, your User Name cannot be changed.

20)   Why is my IP Address logged?

   Credit card fraud is an issue online and this allows us to protect ourselves from customers trying to perpetuate fraud.

21)   Do you know when I log into the site?

   Yes. Every time you log in, we record that data, along with your IP Address to prevent customers from trying to commit fraud.

22)   Am I charged more if a handicapper's pick wins?

   Absolutely not. The price you pay at the time of purchase never changes no matter the performance of the handicapper's selection, win or lose.

23)   Are selections guaranteed to win?

   Absolutely not. There is no guarantee, direct or indirect, implied or otherwise, regarding the performance of a handicapper's selection. The same goes for a handicapper's short-term and long-term performance as well.

24)   Are there occasionally guaranteed plays?

   Very rarely a specific handicapper will have a "guaranteed" play in which he must win or you will receive some type of free service. The guarantee is fully explained at the time of purchase.

25)   Who is the best handicapper/hottest handicapper?

   Check out the home page of the site to view current hot streaks, records, etc. of the various handicappers. You will also find information on their respective pages.

26)   How do I know if the records are real and I'm not getting lied to?

   Easy. Every handicapper at this site sells his plays in long-term packages, anywhere from 7 days to 365 days. If they were to lie just once about their results, they would lose every single long-term customer. You wouldn't put up with someone lying to you, right? Thus the customers of this site are collectively the best monitoring service in the business.

27)   How do I reach Customer Service?

   Simply click on the "Contact Us" link under Customer Service on the right side of the page.   

28)   Do you have a number to call Customer Service?

   No, all customer service is handled via email.

29)   What are Customer Service hours?

   We generally operate between 8 AM and 7 PM seven days a week.